Privacy policy

Privacy Policy

This Privacy Policy governs your use of and interaction with FashNotch Jewellery (“Company,” “we,” “us,” or “our”) via www.fashnotch.in (“Site”). By using or accessing the Site, you agree to the terms described below.

1. Information We Collect

1.1 Personal Data You Provide

  • Name, email, phone number
  • Shipping/billing address
  • Payment or transaction details via trusted third-party gateways
  • Feedback, reviews, and correspondence (e.g. chat or email)

1.2 Automatically Collected Information

  • IP address, browser type/version, device and operating system
  • Page views, referral URLs, usage behavior via cookies, pixels, log files
  • Times, language preferences, and interaction data via tracking technologies 

2. Purpose of Collection & Legal Basis (DPDP Act, 2023)

We process your data for:

  • Order fulfillment and transaction processing (contractual necessity)
  • Customer support and communication (contractual necessity)
  • Improving site performance and personalization (legitimate interests)
  • Fraud detection and platform security (legitimate interests)
  • Marketing communications (upon consent only)
  • Legal compliance & accounting obligations (legal obligation) 

3. Consent & Withdrawal

  • By providing personal data (e.g., to complete a purchase), you consent to its use as set out in this policy 
  • You may withdraw consent (e.g., for marketing) at any time—such withdrawal will not affect processing done under lawful basis before withdrawal

4. Disclosure & Third‑Party Sharing

We do not sell or rent your personal data. We share data only with:

  • Service providers such as Shopify, payment processors, logistics/shipping companies
  • Analytics providers (e.g., Google Analytics) or marketing partners (if consented)
  • Government or regulatory bodies, as required by law

All such third parties are bound by contractual obligations to protect your information 

5. Cookies & Tracking

We use cookies and similar technologies to:

  • Enable essential site functionality (e.g., cart continuity)
  • Gather analytics data to improve experience and performance
  • Offer personalized content and promotions (with consent where required)

You can disable cookies in your browser settings, though some Site features may not function properly 

6. Data Retention

Personal data will be retained as long as necessary to:

  • Fulfill contractual obligations (e.g., order and payment history)
  • Comply with legal obligations (e.g., tax, accounting)
  • Support business operations, resolve disputes, or enforce contracts

Inactive data is deleted or anonymized unless legally required to retain longer 

7. Data Security

We adopt reasonable technical and organizational safeguards—including encryption (SSL/TLS), access controls, and secure storage—to protect personal data. However, no online system is fully secure, and absolute security cannot be guaranteed 

8. Cross‑Border Transfers

Your data may be transferred and processed in jurisdictions outside India (e.g., by Shopify or analytics services). We ensure adequate safeguards and compliance with applicable laws governing such transfers 

9. Your Rights Under DPDP Act (2023) & GDPR (if applicable)

As a Data Principal, you are entitled to:

  • Access your personal data
  • Request corrections or updates
  • Request deletion or erasure, subject to legal obligations
  • Withdraw consent at any time
  • Object to or restrict processing
  • Request portability of your data
  • Appoint a nominee to enforce your rights in case of incapacity or death 

Requests can be made via email to our Grievance Officer or Privacy Compliance Officer (see Section 12).

10. Children’s Privacy

Our Site is intended for users aged 18 years or older. We do not knowingly collect data from minors. If you believe we have inadvertently collected a minor’s data, please contact our Privacy Compliance Officer to request its deletion.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be effective immediately upon posting, with the updated Effective Date shown at the top. Continued use of the Site after changes constitutes acceptance.

12. Grievance Officer & Contact Information

Under DPDP Act, we appoint the following individual to address privacy, data access, and compliance concerns:

Privacy Compliance Officer
📧 Email: fashnotch@gmail.com

You may contact them to raise concerns, request data requests, or file grievances.

Thank you for trusting FashNotch Jewellery. We are committed to protecting your privacy and ensuring your data is handled securely and responsibly.