Returns & Cancellations

*Return and Refund Policy*

At FashNotch, we want you to love your minimalist and anti-tarnish jewelry. We respect the fact that you may sometimes change your mind after receiving your order, and we want to ensure a smooth return process. Please review our return and refund guidelines below:

1. Simple 3-Step Return Policy
If you wish to return your product, please follow these steps:

Step 1: Inform (Within 24 Hours)

You must share the name and image of the product via email at fashnotch@gmail.com within 24 hours from the time you receive your delivery.

Step 2: Return (Ship Back Within 2 Days)

Once you receive confirmation and approval for your return request from our team, you need to ship the product back to us.

The product(s) must be shipped back within 5 days from the day the return request is approved.

The item must be in its original, unused condition with all original packaging intact.

The cost of shipping the product back to our warehouse will be borne by the customer.

Step 3: Refund (Coupon Code Issuance)

Once we receive your package, we will inspect it and notify you within 24–48 hours. Upon passing our quality check, your refund will be processed.

2. Refund Format (Coupon Code)
Refunds are not issued as cash or direct bank transfers. Instead, they are issued as a credit in the form of a one-time-use coupon code equivalent to the returned product's value.

The credit store will be processed within 3 working days from the day we receive the returned product(s).

The credit store is valid for 90  days from the date of issuance and can be used on future purchases at www.fashnotch.in.
Approved refund will be credited to the original payment method within 5-7 Business.

3. Deductions & Shipping Fees
Shipping/Handling Deduction: A total of ₹150 will be deducted from the product value towards the forward and reverse shipment costs of orders processed back to our warehouse.

Payment Gateway Charges: In case of a new order cancellation/refund request processed due to a preference change, 5% towards payment gateway charges may be deducted from the transaction amount.

4. Damaged, Defective, or Wrong Products Received
If you receive a damaged or incorrect item, you must record a quick unpacking video and email our team at fashnotch@gmail.com within 24 hours of delivery with all necessary proofs.

Once verified, we will either ship a replacement for the same product free of cost or issue a refund credit store for the amount paid.

For verified damaged/wrong items, a reverse pickup will be arranged at no extra cost.

5. Non-Eligible / Rejected Returns
Returns will not be accepted and items will be sent back to you at an additional ₹70 shipping cost under the following conditions:

Products that are used, worn, or damaged by the customer.

Products sent without their original packaging.

Items where the return was not reported within 24 hours, or items not received back within the 5-day shipping window.

Items that fail our quality check upon reaching the warehouse.

6. Order Cancellations
You may cancel your order before it has been shipped by contacting us directly at fashnotch@gmail.com.

Once an order has been dispatched/shipped, it cannot be canceled directly, but you may choose to initiate a return after delivery following our standard return procedure.

Contact Us
For any questions, return approvals, or support regarding our Return and Refund Policy, please reach out to us at:

Email: fashnotch@gmail.com